Privacy Policy

Last Updated: 31 August 2026

ECO-REFORMERS (“we”, “us”, “our”) respects your privacy and is committed to protecting the
personal information you share with us when you visit our website, request a solar quote, or engage us for
installation and after-sales services. This Privacy Policy explains what information we collect, how we use
it, who we share it with, and the choices and rights available to you.

On This Page

  1. Information We Collect
  2. How We Use Your Information
  3. Legal Basis for Processing
  4. Sharing & Disclosure
  5. Cookies & Tracking Technologies
  6. Data Security
  7. Data Retention
  8. Your Rights & Choices
  9. Children’s Privacy
  10. Third-Party Links
  11. Changes to This Policy
  12. Contact Us

1. Information We Collect

We collect information in a few different ways depending on how you interact with ECO-REFORMERS:

  • Information you provide directly — such as your name, phone number, email
    address, residential or business address, city, property type, monthly electricity bill, and any message
    or requirement details you enter into our Enquiry Form, Get a Free Solar Quote form, the solar savings
    calculator, or when you call, WhatsApp, or email us.
  • Site survey and installation data — if you proceed with a solar installation, we
    collect additional details necessary to design and install your system, including roof measurements,
    electrical load information, discom/utility account details, and documents required for net metering
    applications and government subsidy schemes such as the PM Surya Ghar Yojana.
  • Automatically collected information — when you browse our website, our hosting
    and analytics tools may automatically log your IP address, browser type, device type, pages viewed,
    referring website, and the date and time of your visit.
  • Communications — records of calls, WhatsApp messages, emails and chat
    conversations you have with our sales and support team, kept for quality and follow-up purposes.

2. How We Use Your Information

We use the information we collect to:

  • Respond to enquiries and provide accurate, tailored solar quotations and system-size recommendations;
  • Schedule site surveys, plan installation logistics, and coordinate with our technical teams;
  • Assist with net metering applications, subsidy paperwork, and communication with the relevant
    electricity distribution company (discom);
  • Process payments, financing/EMI applications, and issue invoices or warranty documentation;
  • Send service updates, appointment reminders, and, where you have consented, occasional promotional
    messages about new offers or schemes;
  • Improve our website, services, and customer experience through internal analysis and feedback; and
  • Comply with applicable legal, tax, and regulatory obligations in India.

We process personal data on the basis of your consent (for example, when you submit a form on our website),
to take steps requested by you prior to entering into a contract (such as preparing a solar quotation), to
perform our contract with you once you engage us for installation, and to comply with legal obligations
under Indian law, including consumer protection and applicable data protection legislation such as the
Digital Personal Data Protection Act, 2023.

4. Sharing & Disclosure

We do not sell your personal information. We may share your information only in the following
circumstances:

  • Service providers — with installation crews, logistics partners, and payment or
    financing partners who need the information to fulfil your order;
  • Government and utility bodies — where required to process net metering
    applications or subsidy claims under schemes like PM Surya Ghar Yojana, we share relevant details with the
    concerned discom or nodal agency on your behalf and with your knowledge;
  • Legal requirements — if disclosure is required to comply with a legal obligation,
    court order, or governmental request; and
  • Business transfers — in the event of a merger, acquisition, or sale of assets,
    customer information may be transferred as part of that transaction, subject to confidentiality
    obligations.

5. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to remember your preferences, understand how visitors
use the site, and improve performance. You can control or disable cookies through your browser settings;
doing so may affect certain features of the website, such as saved calculator inputs.

6. Data Security

We apply reasonable administrative, technical and physical safeguards designed to protect your personal
information from unauthorised access, alteration, disclosure, or destruction. This includes restricting
access to customer data to authorised personnel and using secure channels for sensitive documents such as
identity proofs used for net metering. However, no method of transmission over the internet or electronic
storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this policy,
including any warranty period on your solar system, ongoing maintenance obligations, and to satisfy legal,
accounting, or reporting requirements. Enquiry data from leads that do not convert into a project is
generally retained for a reasonable period to allow follow-up, after which it may be deleted or anonymised.

8. Your Rights & Choices

Subject to applicable law, you may have the right to:

  • Request access to the personal information we hold about you;
  • Request correction of inaccurate or incomplete information;
  • Request deletion of your personal information, where we are not required to retain it for legal or
    contractual reasons;
  • Withdraw consent to marketing communications at any time by replying “STOP” to a message or contacting
    us directly; and
  • Raise a grievance regarding how your data has been handled.

To exercise any of these rights, please reach out using the contact details below. We will respond within a
reasonable timeframe.

9. Children’s Privacy

Our website and services are intended for adults seeking solar solutions for their homes or businesses. We
do not knowingly collect personal information from children under the age of 18. If you believe a child has
provided us with personal information, please contact us so we can take appropriate action.

Our website may contain links to third-party websites, such as government subsidy portals, social media
platforms, or payment gateways. We are not responsible for the privacy practices or content of those
third-party sites and encourage you to review their respective privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal
requirements, or other factors. The “Last Updated” date at the top of this page indicates when this policy
was last revised. We encourage you to review this page periodically.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how your personal information
is handled, please contact us:

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